Refund and Returns Policy

Effective Date: January 17, 2025

At Pearljewell, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns process. Please review the details of our policy below.

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.
  • All original tags, labels, and receipts must be intact and included with the return.
  • The item must not have been altered, damaged, or worn in any way.

2. How to Initiate a Return

To start the return process, please follow these steps:

  • Contact us at info@pearljewell.com within 30 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • We will send you a return authorization and instructions on how to proceed.

3. Refunds

Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If everything is in order, we will process your refund to the original payment method. Please note:

  • Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
  • Shipping fees are non-refundable. You will be responsible for the cost of return shipping unless the item was defective or damaged upon arrival.

4. Exchanges

We offer exchanges for defective or damaged items. If you would like to exchange an item, please contact us at info@pearljewell.com to arrange the exchange.

5. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized jewelry: Items that have been made to order or engraved.
  • Sale or clearance items: Items marked as final sale cannot be returned or refunded.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of receiving your order. We will provide you with a full refund or offer a replacement, depending on your preference.

7. How to Return Your Items

For most returns, please follow the instructions provided by our customer service team. If you need to send your return by mail, please use a trackable shipping service to ensure it reaches us safely.

8. Address for Returns

You can send your returns to the following address:

  • Pearljewell
  • 144 Kingston Ave, Floral Park, New York, 11001, United States

9. Customer Support

If you have any questions about the refund or return process, or need further assistance, feel free to contact us at:

For more information, please visit our full refund and returns policy page: Refund and Returns Policy.